Nancy Jean is a communications and media relations professional with over 25 years of experience in the health care industry. For nearly 12 years, she has served as a senior media relations officer for the Lifespan health system in Rhode Island. In her current role, she launched the system’s social media efforts in 2009 and now manages it for five hospitals and a women's medicine practice. She is a mom to two rescue dogs, an avid reader, and a diehard Red Sox fan.

Website URL: http://nancypjean.wordpress.com/

Author Archives: Nancy Jean

By Pinterest-Anti-Christ (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

Pinterest update eliminates key features, diminishes user experience

April 17, 2013 on , by

Pinterest update eliminates key features, diminishes user experience

April 17, 2013 on , by

Recently Pinterest announced it was making some changes. Users have the opportunity to preview the new look, so I did! You can read how Pinterest is describing the changes here. It all seems wonderful to read, right? My overall impression is that the concept of building a community is gone and any hope of interaction [...]

By svg version by Actam (Own work) [Public domain], via Wikimedia Commons

The value of transparency in a crisis

February 24, 2013 on by

Transparency is a way to build loyalty and garner advocates for your brand. Being transparent and straightforward in any situation will more likely earn respect even if your community takes offense to what has occurred. Johns Hopkins has a wonderful reputation for providing outstanding health care. They also are no strangers to the social media [...]

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